Ministry of Health and Long-Term Care Frequently Asked Questions

I am concerned about smoking near the entrance of my workplace. What can I do about it?

What can I do about my concerns regarding smoking in my apartment or condominium building?

What are my rights as an employee working in an environment where there is smoking?

I want to quit smoking. How can you help me?

My child is overweight or obese. What can I do about it? Do you have information to help us?

Where can I find more information on local sport and recreation activities in my community?

Where can I get information or advice on ways to help prevent type 2 diabetes?

I understand the ministry has a dental program for children. How can I get information to help my child?

Does the ministry provide funding to communities or organizations for healthy living projects?

How can I get more information about the 2015 Pan/Parapan Games?

Do you have promotional materials that I can have or purchase for my healthy living event?

How do I apply for a job at MOHLTC and where are jobs posted?

Do you have summer positions at MOHLTC for students?

Can the ministry provide me with a new health card since mine has expired?

Can the ministry answer my questions about health care and treatment in hospitals and by health professionals?

Can MOHLTC help answer some of my questions related to OHIP, drug coverage and other matters?


If your question is not answered here, please send a note through our Contact Us link at the top of the menu bar.

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I am concerned about smoking near the entrance of my workplace.  What can I do about it?

The Smoke-Free Ontario Act (SFOA) prohibits smoking in enclosed workplaces and enclosed public places to protect workers and the public from the hazards of second-hand smoke. 

Smoking outside of buildings is addressed by the SFOA in limited and specific circumstances.  For example, the Act prohibits smoking outdoors within nine metres of entrances and exits of health care facilities.  The Act establishes a minimum standard that applies across the province.  The legislation also provides sufficient flexibility for municipalities to adopt local bylaws that go beyond its requirements.

Enforcement of the SFOA is carried out by enforcement officers in public health units across the province.  Staff are available to answer questions about the legislation and possible bylaws in your area, as well as carry out inspections and investigate complaints to ensure compliance with the Act. 

To find the public health unit serving your area, please visit: Health Services in Your Community - Public Health Unit Locations.

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What can I do about my concerns regarding smoking in my apartment or condominium building?

The Smoke-Free Ontario Act (SFOA) prohibits smoking in the common areas of multi-unit dwellings such as condominiums or apartment buildings, including elevators, stairwells, hallways, parking garages, laundry facilities, lobbies, exercise areas and party or entertainment rooms. 

The legislation does not extend the prohibition into people's private homes or apartment units.  However, landlords and condominium corporations are free to set restrictions on smoking in rental agreements, leases and bylaws.  

You may be interested to know that the Smoke-Free Ontario Strategy provided funding to the Smoking and Health Action Foundation to create a website.  The website provides information to both tenants and landlords about options for smoke-free living in multi-unit dwellings. You can visit the website at www.smokefreehousingon.ca.

Under the Residential Tenancies Act, 2006 (RTA), a tenant who lives in a residence covered under the Act can apply to the Landlord and Tenant Board for a remedy if he or she believes that their landlord’s action or inaction is interfering with the tenants’ reasonable enjoyment of their unit. 

More details about the SFOA are available on our website at Ontario.ca/smokefree along with frequently asked questions and a link to the legislation itself.

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What are my rights as an employee working in an environment where there is smoking?

The Smoke-Free Ontario Act (SFOA) prohibits smoking in enclosed workplaces and enclosed public places to protect workers and the public from the hazards of second-hand smoke. 

Smoking outside of buildings is addressed by the SFOA in limited and specific circumstances.  For example, the Act prohibits smoking outdoors within nine metres of entrances and exits of health care facilities.  The Act establishes a minimum standard that applies across the province.  The legislation also provides sufficient flexibility for municipalities to adopt local bylaws that go beyond its requirements.

Enforcement of the SFOA is carried out by enforcement officers in public health units across the province.  Staff are available to answer questions about the legislation and possible bylaws in your area, as well as carry out inspections and investigate complaints to ensure compliance with the Act. 

To find the public health unit serving your area, please visit: Health Services in Your Community - Public Health Unit Locations.

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I want to quit smoking.  How can you help me?

There are a number of smoking cessation services in Ontario, some of which provide nicotine replacement therapy (NRT) such as nicotine patches and gum.  Evidence shows NRT, combined with counselling, can double the chances of successfully quitting smoking.

Some programs to help smokers quit are:

Smokers’ Helpline
The Smokers’ Helpline, operated by the Canadian Cancer Society, has telephone, online and text messaging support services to assist people to quit smoking.  You may visit their website at: www.smokershelpline.ca or call 1-877-513-5333 for more information.

Public Health Units
Your local public health unit also provides support for smokers interested in quitting.  To find the public health unit serving your area, please visit: Health Services in Your Community - Public Health Unit Locations

Smoking Treatment for Ontario Patients (STOP) Program
STOP is a program offered by the Centre for Addiction and Mental Health that provides free NRT and counselling support to smokers who want to quit.  STOP on the Road brings workshops to communities across Ontario.

You may register your interest by calling 416-535-8501 extension 4455 or e-mailing: stop_study@camh.net.  Information is also available on their website at: www.stopstudy.ca.

The ministry recently announced it will be providing smoking cessation services to help up to 20,000 more Ontarians quit.  Over-the-counter NRT, combined with counselling, will be provided at no cost to patients of participating Family Health Teams.

You may also wish to visit our website at Smoke-Free Ontario - Quit Smoking for more resources to help people quit smoking, including links to programs and cessation information.

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My child is overweight or obese.  What can I do about it?  Do you have information to help us?

The ministry recently launched a Healthy Living campaign designed to offer advice on healthy eating and active living that is appropriate for all income levels.  On our website, you will find many ideas to get active with your family, many of which are free or low cost.  To learn more, visit Ontario.ca/healthy.

You may also wish to explore two other recent healthy living campaigns:

For free tips on how to eat well, you may be interested in our EatRight Ontario service, which provides free advice on healthy eating from a registered dietitian by phone or online.  The service can be accessed by phone toll-free at 1-877-510-5102 or online at www.eatrightontario.ca 

In addition, staff at your local public health unit are available to provide information about free or low-cost programs, services and activities in your region.  To find the public health unit serving your area, please visit: Health Services in Your Community - Public Health Unit Locations.

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Where can I find more information on local sport and recreation activities in my community?

You may find useful information on our activity resource locator at Active Living in Your Neighbourhood, which provides links to recreation facilities across the province listed by region. 

There are also a number of tips and tools on our ministry website for active living at little or no cost, which you can visit at Active Living - Physical Activity.  

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Where can I get information or advice on ways to help prevent type 2 diabetes?

You may find useful information at the Stand Up to Diabetes! website.  In the section titled “Diabetes Prevention” you will find “Your Guide to Preventing Type 2 Diabetes”.  This was produced by the Ministry of Health and Long-Term Care with valuable input from the Canadian Diabetes Association. For a quick overview of type 2 diabetes, you can visit: Preventing Diabetes.

EatRight Ontario provides Ontarians with free access to nutrition information from registered dietitians.  EatRight Ontario has also developed a number of resources to help prevent and manage diabetes, including the following site: EatRight Ontario - Diabetes Prevention.

EatRight Ontario can be accessed by phone toll-free at 1-877-510-5102 or online at ontario.ca/eatright.

You may also find information at your local public health unit on how to prevent type 2 diabetes.  For more information, please contact your local public health unit by visiting
Health Services in Your Community - Public Health Unit Locations.

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I understand the ministry has a dental program for children. How can I get information to help my child?

The Children In Need Of Treatment (CINOT) program provides urgent dental care to children and youth 17 years of age or younger. We fund public health units to provide this critical program to their communities. Detailed information about the program is available on our website at Dental Health (CINOT).

As well, the Ministry of Health and Long-Term Care funds the Healthy Smiles Ontario program, which provides access to prevention and early treatment services for children and youth 17 years of age or younger.  For more information on this program, you may wish to visit their website at Healthy Smiles Ontario.  You can also contact that ministry directly by e-mailing ccu.moh@ontario.ca.

To apply for the CINOT or Healthy Smiles programs, please contact your local public health unit, which you can find at
Health Services in Your Community - Public Health Unit Locations.

The Ontario Dental Association may also have information about dentists in your area. You can contact them directly at:

Ontario Dental Association
4 New Street                                                                           
Toronto ON M5R 1P6
Tel: 416-922-3900
Fax: 416-922-9005

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Does the ministry provide funding to communities or organizations for healthy living projects?

The Ministry of Health and Long-Term Care has funding opportunities through the Healthy Communities Fund (HCF) grants project stream. The HCF helps local and provincial organizations deliver programs and services that help Ontarians lead healthy and active lives.

The Healthy Communities Fund offers support for projects that focus on physical activity, healthy eating, injury prevention, tobacco control, substance and alcohol misuse, and mental health.

For more information, please visit our website at Healthy Communities Fund - Grants Project Stream.

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How can I get more information about the 2015 Pan/Parapan Games?

The Governments of Canada and Ontario have established the Toronto 2015 Pan/Parapan American Games Organizing Committee (Toronto 2015), an independent organization responsible for delivering the Toronto 2015 Pan/Parapan American Games. 

For more information, including details on employment and volunteer opportunities, please visit their website at toronto2015.org.

You can also contact them directly at:

Corus Quay
25 Dockside Drive, 7th Floor
Toronto, Ontario
M5A 0B5

Telephone: +1.416.366.2015
Fax: +1.416.314.1264
info@toronto2015.org

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Do you have promotional materials that I can have or purchase for my healthy living event?

To order ministry resources, please visit the ServiceOntario Publications website at publications.serviceontario.ca/ecom.  You can search for materials using the search toolbar at the top of the page, or by browsing catalogues under “Health Programs”.  The materials are free, and there are no shipping costs.

You may also wish to contact your local public health unit to inquire whether they have any materials they can provide.  To find the public health unit serving your area, please visit  Health Services in Your Community - Public Health Unit Locations.

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How do I apply for a job at MOHLTC and where are jobs posted?

All paid positions for the ministry and the Ontario Public Service are posted on the government web site at gojobs.gov.on.ca.  You may also contact the Regional Recruitment Centre for your area by visiting Regional Recruitment Centre Locations and Contact Information.

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Do you have summer positions at MOHLTC for students?

Information about summer jobs with the Ministry of Health and Long-Term Care and other ministries in the Ontario Public Service is available at OPS-wide Summer Employment Opportunities.  On this website, you will find details on the types of placements and information on how to apply.

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Can the ministry provide me with a new health card since mine has expired?

Health cards are provided by the Ministry of Health and Long-Term Care. For more information, please visit their website at OHIP : Health Card. You can also contact them at ccu.moh@ontario.ca.

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Can the ministry answer my questions about health care and treatment in hospitals and by health professionals?

The Ministry of Health and Long-Term Care can help answer your questions about health care and treatment in hospitals and by health professionals.  For more information, you may wish to contact that ministry directly at ccu.moh@ontario.ca or visit their website at health.gov.on.ca/en/.

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Can MOHLTC help answer some of my questions related to OHIP, drug coverage and other matters?

The Ministry of Health and Long-Term Care can help answer questions related to OHIP and drug coverage.  For more information, you may wish to contact that ministry directly at ccu.moh@ontario.ca or visit their website at health.gov.on.ca/en/.